Knowledge Base
The knowledge base lets you build a library of help articles that your users can browse and search on their own. It reduces the load on your support team by giving users a place to find answers before they reach out.
Structure
Section titled “Structure”The knowledge base is organized into categories and articles.
Categories
Section titled “Categories”Categories group related articles together. Each category has:
- Name — The display name shown to users.
- Icon — An optional icon to visually distinguish the category.
- Sort order — Controls the order in which categories appear. Lower numbers are displayed first.
Articles
Section titled “Articles”Each article belongs to a category and includes:
- Title — The article headline.
- Content — The full article body, written with a rich text editor that supports formatting, links, images, and more.
- Published/unpublished toggle — Controls whether the article is visible to users. Unpublished articles are only visible to your team in the dashboard.
Public knowledge base
Section titled “Public knowledge base”Your knowledge base is available to users at:
{slug}.trackelio.com/kbReplace {slug} with your workspace slug. Users can browse categories, open articles, and find the information they need without submitting a support request.
Plan limits
Section titled “Plan limits”The number of articles you can publish depends on your plan:
| Plan | Article limit |
|---|---|
| Free | 10 articles |
| Pro | Unlimited |
If you are on the Free plan and need more articles, upgrading to Pro removes the limit entirely.