Plans & Pricing
Trackelio offers two plans to fit different team sizes and needs. Both plans include access to core features like the widget, messenger, webhooks, surveys, NPS, CSAT, and analytics.
Plan comparison
Section titled “Plan comparison”| Feature | Free | Pro |
|---|---|---|
| Workspaces | 1 | 10 |
| Posts per workspace | 50 | Unlimited |
| Members per workspace | 50 | Unlimited |
| Knowledge base articles | 10 | Unlimited |
| Custom branding | No | Yes |
| Remove “Powered by Trackelio” | No | Yes |
| Widget customization | Yes | Yes |
| Messenger | Yes | Yes |
| Webhooks | Yes | Yes |
| NPS & CSAT | Yes | Yes |
| Surveys | Yes | Yes |
| Analytics | Yes | Yes |
Billing
Section titled “Billing”Trackelio uses Stripe for payment processing. Pro subscriptions are available on a monthly or annual billing cycle.
Managing your subscription
Section titled “Managing your subscription”- Open your Trackelio dashboard.
- Navigate to Billing in the sidebar.
- From this page you can:
- View your current plan and billing cycle
- Upgrade from Free to Pro
- Switch between monthly and annual billing
Stripe customer portal
Section titled “Stripe customer portal”For detailed billing management, you can access the Stripe customer portal directly from the Billing page. The portal allows you to:
- Update your payment method — Add or change the credit card on file.
- View invoices — Download past invoices for your records.
- Cancel your subscription — End your Pro subscription. You will retain Pro features until the end of your current billing period.
Upgrading
Section titled “Upgrading”When you upgrade to Pro, the new limits and features take effect immediately. There is no downtime or data migration required.
Downgrading
Section titled “Downgrading”If you cancel your Pro subscription or it expires, your workspace reverts to Free plan limits at the end of the billing period. If your usage exceeds Free plan limits (for example, more than 50 posts or more than 1 workspace), existing data is preserved but you will not be able to create new items beyond the Free plan thresholds until usage is within limits.